Shipping Policy
Order processing
Orders are processed in 2–5 business days before dispatch. Processing and delivery are separate stages.
Delivery
Delivery typically takes 7–14 business days after dispatch. These are estimates; carrier or customs delays may affect arrival. Tracking details are sent when available after dispatch.
Shipping charges and destinations
Free standard shipping applies to eligible orders delivered in Canada and the United States. Available shipping methods and any charge for the selected destination are shown at checkout.
Damaged, defective, or incorrect items
Please contact lumivexglow@gmail.com within 7 days of delivery with your order number and details of the issue. The remedy depends on the issue and may be a replacement or refund.
Questions
Contact lumivexglow@gmail.com for shipping questions.