Returns: We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase. Because our devices ship from overseas fulfillment partners, we do not provide prepaid return labels. For most issues — especially defective, damaged, or incorrect items — please contact us first at lumivexglow@gmail.com; in many cases we can resolve it with a replacement or refund without requiring you to ship the item back.
Delivery times: Orders are processed in 2–5 business days and typically arrive in 7–14 business days after dispatch.
Damages & issues: Please inspect your order on delivery and contact us within 7 days of delivery at lumivexglow@gmail.com if anything is defective, damaged, or incorrect so we can make it right.
Refunds: Once an approved return is received and inspected (or once we confirm a non-return resolution), we will notify you and process any refund to your original payment method. Please allow time for your bank or card issuer to post the credit.
Questions: You can always reach us with any return question at lumivexglow@gmail.com.