Frequently Asked Questions
What products do you sell?
We offer at-home beauty devices. Check each product page for the current variant, photos, price, and available details.
How long does shipping take?
Orders are processed within 2–5 business days. After dispatch, delivery typically takes 7–14 business days. Free standard shipping is currently available for eligible orders in Canada and the United States. Please refer to our Shipping Policy for more details.
What is your return policy?
You can return items within 30 days after delivery. Items must be unused, in original condition and original packaging, with proof of purchase. Contact us at lumivexglow@gmail.com to start a return. If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery; depending on the issue, we may offer a replacement or refund. Please see our full Return and Refund Policy for details.
How do I track my order?
Open our Track My Order page and follow the tracker instructions, or use the tracking link in your shipping confirmation email.
How do I contact customer support?
You can reach us via email at lumivexglow@gmail.com or by using the Contact page on our website. We will respond as soon as our team is available.